John Newcombe

215 North Avenue NE # 2610 · Atlanta, Georgia 30308 · jnewcombe@neware.com ·  (C) 404-275-0606

TECHNOLOGY TRAINER / BUSINESS SYSTEM ANALYST
Highly skilled professional with extensive experience delivering successful training programs to audiences of varying technical sophistication. Possess an effective combination of experience and skill in information technology, business analysis, finance and management. Demonstrated success applying technical expertise to the resolution of business problems. Unique ability to understand both how technology is used and how it is developed.
AREAS OF EXPERTISE
  • Extensive experience with analyzing complex business issues – in particular with marketing operations and systems and developing innovative solutions
  • Proven track record of delivering effective training programs that enabled more than 600 end users in various positions to maximize value and productivity of applications and systems.
  • Strong technology background includes web-based information system development for Fortune 500 manufacturers with large user communities.
  • Key technical contributor to winning client presentations for multiple revenue-generating projects, including implementation of a client/server network for a virtual insurance company with a project value of $250,000.
  • Highly focused and results-oriented in meeting both internal and client goals for helping individuals and teams master complex technologies that support their organizational objectives.
PROFESSIONAL EXPERIENCE
UNICA CORPORATION – Waltham, MA      2003 to Present
Developer of enterprise marketing management (EMM) solutions that identify, measure, and predict customer behaviors and preferences. Other services include consulting, installation, integration, and training. In 2008 Unica posted over $300 M in revenues
Business Solutions Consultant – Innovation Services
Perform a variety of functions to assist client with successfully using all of the functionality in the Affinium Suite of marketing management tools. Worked one on one and in group sessions with users to analyze their needs and develop solutions to solve the issues. Provided both initial introductory training and advanced workshops which have reached more than 500 individuals. Consistently recognized with exceptional performance reviews by students for ability to communicate technical information clearly and for creating a positive and engaging atmosphere in classroom presentations.
Key Contributions:
  • Created workshops to assist clients to more effectively use the products in the Affinium Suite – including discovery of current use and providing targeted advanced training
  • Built a reference library of documents and white papers on marketing and product information.
  • Mentored new trainers, providing expertise on product questions, best practices, instructional methods, and presentation tips.
  • Spearheaded evaluation of web-based training initiative that allowed the delivery of common component training to large numbers of individuals simultaneously, substantially extending the efficiency and utilization of training resources.
PILOT SOFTWARE / ACCRUE SOFTWARE – Cambridge, MA     1999 to 2003
Pilot provides operational performance management solutions (domain expertise and software) that assist organizations in aligning execution with strategy.
Education Specialist & Trainer
Prepared and delivered classroom and Web-based training on the company’s Executive Information Reporting and Web Analytics tools to both technical and non-technical audiences. Provided product demonstrations for sales, support and consulting groups. Managed several client projects from pre-sales through implementation and end-user training.
Key Contributions:
  • Took over and restructured an ineffective training program, designing and implementing management and scheduling procedures, and rewriting training materials. Established a smooth-running and efficient training function.
  • Created user and administration training for a Balanced Scorecard application
ADVANCED SYSTEMS INTERNATIONAL - Southfield, MI      1999
Configuration Specialist
Created stored SQL procedures to implement client business rules in client/server Time and Attendance System. As Configuration Lead for the support team, implemented changes requested by clients in industries including automobile component manufacturers, large commercial bakers, and other manufacturing operations.
SHARIDIONNE INC. - Southfield, MI      1998 to 1999
Application Developer / Consultant
Engaged to provide application design services for executive information systems and data marts, utilizing Online Analytical Processing (OLAP) tools. Extended on this project for additional work three times.
NEWCOMBE & ASSOCIATES – Toronto, Ontario      1994 to 1998
Principal Consultant/Owner
Founded successful independent consultancy providing financial services to business clients. Sourced and managed client engagements involving accounting and general management, tax preparation and planning, business planning, and financing proposals. Designed and installed accounting systems.
WESTIN HARBOUR CASTLE – Toronto, Ontario      1988 to 1994
Senior Accountant
Oversaw accounting, auditing and related functions for 1,000-room hotel operation with annual revenues of approximately $200 M. Designed and implemented control and audit procedures to ensure accuracy and asset protection. Managed general ledger, cash, and banking activities. Supervised as many as 10 staff members.
EDUCATION & TECHNICAL BACKGROUND
Bachelor of Commerce with Honors — Queen’s University, Kingston, Ontario, Canada
Applied Information Technology Diploma — Information Technology Institute, Ontario, Canada

TECHNICAL EXPERTISE
Tools:       PowerPoint, Word, Webex, SQL (ASCII, Oracle PL-SQL, SQL Server), Access
Platforms:   UNIX (Sun Solaris), Windows NT/2000
Web Design:   JavaScript, VBScript, XML, HTML

I am a Canadian Citizen with authorization to work in the United States with a TN-1 work permit